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common problem

ordering problem

  1. Can I shop if I am not registered as a member?

Yes, but registering as a member can enjoy MG POINTS shopping points and exclusive shopping discounts for members in the future.


  1. How to order products?


You can choose the items you want to order and put them in the shopping cart. To complete the purchase, click the "Shopping Cart" at the upper right corner of the web page to view the order details, select the delivery method, fill in the relevant delivery information and fill in the promotion code or use the coupon (if applicable). After completing the above procedures, please click " Check Out " and choose the payment method:

Credit Card: Pay directly with your VISA / MASTER / UNIONPAY credit card

Alipay: Can support Alipay in Mainland China and Alipay in Hong Kong

When the system completes the payment process, you will receive an "Order Confirmation" email from Mega Health. When your order is successfully shipped, you will receive an "Order Shipment Notification" email from Mega Health.

  1. What payment methods can I choose?

Members can choose to pay by credit card Visa / Mastercard / UNIONPAY / AlipayHK / Alipay.


  1. How do I know if the payment was successful?

After each transaction is completed, a transaction confirmation email will be sent. Please check your e-mail account, including spam and junk folders, to ensure that the mail is not filtered. You can also check the information about confirming the order transaction in the member area or check the order status in the "Order History". If you confirm that you have not received the email and failed to view the message confirming the order transaction in the message center, it means that the payment has not been successfully completed.